Terms of Service

01Acceptance of terms

These Terms govern your use of the Royal Box Cricket arena located in Deoria, Uttar Pradesh, and any associated website, booking system, or service. By making a booking or entering the premises, you confirm that you have read, understood, and accepted these Terms on behalf of yourself and every member of your group.

If you are booking on behalf of a team, you are responsible for ensuring every player is aware of and agrees to these Terms before play begins.

02Bookings & payments

Slots may be booked via WhatsApp or in person, subject to availability. A booking is only confirmed once payment (or the required advance) has been received.

• Slot duration begins and ends at the times listed on your confirmation, regardless of late arrival.
• Advance payment may be required to hold a slot during peak hours (6 PM – 2 AM).
• Group size is capped at the number listed on your booking. Additional players may be charged separately.
• Walk-in bookings are accepted only if slots are available.

03Cancellation & refunds

We understand plans change. Our cancellation policy is designed to be fair to both you and other players hoping to book the same slot.

• More than 24 hours before slot: full refund or free reschedule.
• 6 – 24 hours before slot: 50% refund or one free reschedule within 14 days.
• Less than 6 hours before slot: no refund; reschedule at our discretion.
• No-shows: full amount is forfeited.

If we have to cancel due to weather, power failure, or any reason within our control, you will receive a full refund or a free reschedule of your choice.

04Player conduct

Royal Box Cricket is a space for friendly, competitive cricket. Behaviour that ruins the experience for others is not tolerated and may result in the slot being ended early without refund.

• No abusive language, threats, or physical aggression toward players or staff.
• Alcohol, smoking, and illegal substances are not permitted inside the arena.
• Players appearing intoxicated may be refused entry.
• Children under 14 must be accompanied by a responsible adult at all times.

05Risk & liability

Cricket — even indoor cricket — involves physical activity and risk of injury. By playing at Royal Box Cricket, you acknowledge and accept this risk on your own behalf.

We maintain the arena, nets, and equipment to a high standard, but we are not liable for injuries arising from normal gameplay, your own fitness or medical conditions, or failure to follow staff instructions. Players are encouraged to wear appropriate footwear.

Personal belongings are your responsibility. We do not insure items left on the premises.

06Equipment & damage

Bats, balls, and stumps are available for use during your slot at no extra cost. Please return all equipment to staff at the end of your booking.

Any damage to the turf, netting, lighting, or arena structure caused by misuse — climbing the nets, deliberately striking fixtures, etc. — will be charged to the lead booker at replacement cost.

07Facility rules

• Only non-marking sports shoes are allowed on the turf. Spikes, sandals, and bare feet are not permitted.
• Outside food is allowed in the waiting area but not on the pitch.
• Pets are not permitted inside the arena.
• Smoking and vaping are prohibited anywhere on the premises.
• The arena is under CCTV surveillance for safety.

08Photography & media

We occasionally capture photos and short clips of gameplay for social media, marketing, and our website gallery. By entering the arena, you consent to incidental capture of your likeness.

If you would prefer not to be featured, please notify the on-duty manager before your slot begins, or message us on WhatsApp and we will remove the relevant footage on request.

09Changes to terms

We may update these Terms from time to time to reflect changes in our services, pricing, or applicable law. The latest version will always be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

10Contact

Questions about these Terms? Email us or drop a WhatsApp message. We're easy to reach.